Free Shipping on US orders over $99! Choose "Free Shipping" at Checkout.
Free Shipping on US orders over $99! Choose "Free Shipping" at Checkout.

FAQs & About Us

CAN I PLACE AN ORDER BY PHONE?

Because payment is processed at checkout, all orders must be placed online through our secure website.  We apologize for any inconvenience this may cause.


HOW QUICKLY DO YOU SHIP?

Orders are processed and shipped out  within 1-3 business days.  You will receive a shipment notification email with tracking number when your order ships.


HOW LONG DOES DELIVERY TAKE?

Once your order has shipped, delivery within the US averages 2-7 business days, depending on your location and the shipping speed chosen at checkout.

International delivery averages 10 days to 4 weeks, depending on country, but can take up to 6 weeks for remote locations.


HOW MUCH DOES SHIPPING COST?

Shipping cost depends on package weight and destination.  You can add items to your cart, then click "shopping cart" and scroll down to "estimate shipping" to see shipping cost before ordering.


DO YOU OFFER EXPRESS OR OVERNIGHT SHIPPING?

We are not able to offer express or overnight delivery options.  Please note that we are not able to guarantee delivery by a specific date.


HOW WILL MY ORDER BE SHIPPED?

Domestic orders are sent through the US Post Office via USPS First Class or USPS Priority Mail.

International orders are sent through the US Post Office via USPS First Class International.


DO YOU HAVE A STORE?

All of our items are available exclusively through our website and our Etsy shop.  We do not have a physical location to visit.


CAN I PICK UP MY ORDER?

All orders are mailed.  We are not able to offer a pick-up service.


WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION EMAIL?

Spam/Junk Folder: It's possible your order confirmation went to your spam/junk folder, be sure to check this folder. 

Incorrect Email Address: You may have incorrectly entered your email address by mistake when submitting your details to our website.  Please contact us through the contact form on our website with your name and when you think you placed your order. 


WHAT IS YOUR RETURN/EXCHANGE POLICY?

You can view our return policy by clicking here.


I'M LOCATED OUTSIDE THE US, DO I HAVE TO PAY DUTY OR CUSTOMS FEES?

Any duties imposed by your particular country are your sole responsibility and are unknown to us when we ship your package. The shipping cost on your order covers postage and handling only.  Please note that you may be required to pick up or sign for your package at a post office.


ABOUT 32 DEGREES NORTH & VINTAGE-ORNAMENTS.COM

We've gathered together a wide assortment of embossed European paper scraps and die-cuts; Dresden trims and foils from Germany; hand blown glass Christmas garland beads from the Czech Republic; plush velvet ribbons, ric rac and other fancy specialty trims; handmade vintage and contemporary millinery flowers and leaves; spun cotton mushrooms and composite fruit; traditional gilded paper from Florence, Italy; spun glass from Germany and many more specialty supplies to enhance your everyday and holiday projects.

You'll also find a wide selection of traditional paper advent calendars from Germany, European blown glass ornaments, traditional papier mache egg containers from Germany, vintage-inspired cards, and a collection of handmade ornaments and decorations designed and created by us by hand in our Southern California studio.

Hand-crafted with meticulous attention to detail, each of our ornaments is one of a kind or made in very small quantities. By using vintage and authentic elements, we're able to create vintage-inspired ornaments in the noble tradition of Victorian craftsmen. We hope that our pieces will find a place in your family's celebrations and traditions to be enjoyed for many years to come.
 

You can also shop with us online at etsy.com; our username is 32NorthSupplies. In addition to our wide selection of specialty crafting supplies, you'll also find paper and fabric millinery flowers, laces, eyelets and trims, natural seashells, specialty buttons, vintage mercury glass beaded garlands, handmade bias tapes, select vintage treasures, intriguing finds in very limited numbers, and holiday items of course!
 


Don't hesitate to drop us a line if you have any questions! You can contact us by e-mail 24 hours a day, 7 days a week. One of our representatives will respond to your inquiry within 24 hours of receipt of your message.

E-mail address: customerservice@vintage-ornaments.com