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32 Degrees North Terms of Sale and Customer Service
Ordering & Payment:
Ordering: You can order on-line at vintage-ornaments.com 24 hours a day, 7 days a week. An e-mail notification will be sent to confirm the receipt of your order.
Methods of Payment: We accept credit card payment by Visa and Mastercard for on-line orders. Please note that our credit card processor requires that you provide your name exactly as it appears on you card as well as the zip code of your billing address.
State Sales Tax: Sales tax of 8.75% is automatically applied to all orders delivered within the state of California.
Price and Availability: Prices and product availability are subject to change without notice.
Shipping Information:
Standard Delivery Rates:
| | Domestic: | International: |
| $20.00 & Under | $6.50 | $13.25 |
| $20.01 - 35.00 | $7.75 | $14.25 |
| $35.01 - 50.00 | $9.75 | $17.25 |
| $50.01 - 75.00 | $13.25 | $21.25 |
| $75.01 - 100.00 | $14.75 | $23.25 |
| $100.01 - 150.00 | $17.25 | $27.00 |
| $150.01 - 200.00 | $19.50 | $31.00 |
| $200.01 - 300.00 | $22.00 | $34.50 |
| $300.01 - 500.00 | $27.00 | $48.50 |
| $500.01 - 750.00 | $37.00 | $55.50 |
| $750.01 & up | 9% of subtotal | 17% of subtotal |
Shipping to Multiple Addresses: Orders shipped to multiple addresses are charged the standard shipping charge for each address.
Contact Us:
By E-mail: You can contact us by e-mail 24 hours a day, 7 days a week. One of our representatives will respond to your inquiry within 24 hours of receipt of your message.
E-mail address: customerservice@vintage-ornaments.com
By Mail: You may contact us by mail:
32 Degrees North
Customer Service
P.O. Box 234248
Encinitas, CA 92023
International Orders:
32 Degrees North ships orders worldwide. We accept payment by Visa and MasterCard credit cards. The exchange rate is determined by our credit card processor on the day your order is charged. Please do not send cash or International money orders.
International buyers should be aware of the laws of their own country and should be prepared to deal with any and all customs-related fees and charges. Taxes, duties, VAT and any other levies assessed are the sole responsibility of the buyer.
International orders are shipped via United States Postal Service.
If you have any questions, please e-mail us at: customerservice@vintage-ornaments.com
Returns & Exchanges:
Return Policy:
We use antique and vintage elements to achieve a vintage look, so natural age, patina, and wear are normal. We also use elements designed to develop natural age and patina over time. However, items may be refunded or exchanged for in-stock merchandise.
If you wish to return or exchange a purchase, please contact our customer service dept. within 5 (five) days of receipt of your order. You will be assigned a Return Authorization number (RA) for your return or exchange. Please indicate your RA number on the outside of the parcel you are returning, and on all correspondence. Please note that shipping and handling charges are non-refundable, and all return shipping costs are the buyer’s responsibility. Return shipping charges are refunded only if the wrong item was shipped. Returns must be received by 32 Degrees North within 10 (ten) business days of issue of R.A. number or the package will be refused.
The item/s must be unused, in original, re-sellable condition, with all associated tags, and paperwork. A 15% restocking fee will apply to all returns.
Was your order damaged during shipping? Save the damaged outer carton and contents, exactly as received. Please call us within one week of receipt of the damaged merchandise for further instructions.
Return Shipping Address:
32 Degrees North
(RA #)
P.O. Box 234248
Encinitas, CA 92023
Privacy & Security:
At 32 Degrees North privacy is of the utmost importance. We have procedures to ensure that your personal information is handled in a safe, secure and responsible manner. Any personal information offered to vintage-ornaments.com will not be sold, shared or rented to any third party/ies.
You can visit vintage-ornaments.com and browse throughout our site without disclosing any of your personal data. We use the personally identifiable information which you provide to us solely for the purpose of processing orders, responding to inquiries and requests, and communicating order updates with you.
Your e-mail address is kept strictly confidential and is used solely to inform you of the status of your order or in response to an inquiry.
Hazards to Small Children:
Please be advised that ornaments and decorations sold through this website are NOT intended for small children. Vintage-ornaments.com sells items that are made of glass and small pieces. These, among several other materials can be potentially hazardous to small children. Children under the age of 13 should be supervised whenever handling 32 Degrees North products.
Important Notice:
The policies defined in this statement apply to the services and information exchanged in association with 32 Degrees North (domain: www.vintage-ornaments.com). By purchasing merchandise through this website you agree to be bound by all of the terms and conditions described in the above statements. This policy is part of and subject to the 32 Degrees North Terms of Sale.
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