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CAN I PLACE AN ORDER BY PHONE?
Because payment is processed at checkout, all orders must be placed online through our secure website. We apologize for any inconvenience this may cause.
HOW QUICKLY DO YOU SHIP?
Orders are processed and shipped out within 1-3 business days. You will receive a shipment notification email with tracking number when your order ships.
HOW LONG DOES DELIVERY TAKE?
Once your order has shipped, delivery within the US averages 2-7 business days, depending on your location and the shipping speed chosen at checkout.
HOW MUCH DOES SHIPPING COST?
Shipping cost depends on package weight and destination. You can add items to your cart, then click "shopping cart" and scroll down to "estimate shipping" to see shipping cost before ordering.
DO YOU OFFER EXPRESS OR OVERNIGHT SHIPPING?
We are not able to offer express or overnight delivery options. Please note that we are not able to guarantee delivery by a specific date.
HOW WILL MY ORDER BE SHIPPED?
Orders are sent through the US Post Office via USPS Ground Advantage or USPS Priority Mail. Orders that qualify for Free Shipping are shipped via USPS Ground Advantage.
DO YOU SHIP OUTSIDE THE US?
We only ship within the US; we do not ship internationally. If you are located outside the US and wish to place an order, our best suggestion is to use a package forwarding service. Package forwarding services are logistics companies that give you a US shipping address so you can buy items online, have them shipped to your US address and then shipped on to your home country by the package forwarder.
CAN YOU RECOMMEND A PACKAGE FORWARDING SERVICE?We are not affiliated with Stackry in any way, but many international customers have reported being pleased with their services: www.stackry.com
DO YOU HAVE A STORE?
All of our items are available exclusively through our website and our Etsy shop. We do not have a physical location to visit.
CAN I PICK UP MY ORDER?
All orders are mailed. We do not offer a pick-up service.
WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION EMAIL?
Spam/Junk Folder: It's possible your order confirmation went to your spam/junk folder, be sure to check this folder.
Incorrect Email Address: You may have incorrectly entered your email address by mistake when submitting your details to our website. Please contact us through the contact form on our website with your name and when you think you placed your order.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
You can view our return policy by clicking here.
ABOUT 32 DEGREES NORTH & VINTAGE-ORNAMENTS.COM
We've gathered together a wide assortment of embossed European paper scraps and die-cuts; Dresden trims and foils from Germany; hand blown glass Christmas garland beads from the Czech Republic; plush velvet ribbons, ric rac and other fancy specialty trims; handmade vintage and contemporary millinery flowers and leaves; spun cotton mushrooms and composite fruit; traditional gilded paper from Florence, Italy; spun glass from Germany and many more specialty supplies to enhance your everyday and holiday projects. You'll also find a wide selection of traditional paper advent calendars from Germany, European blown glass ornaments, traditional papier mache egg containers from Germany, vintage-inspired cards, and a collection of handmade ornaments and decorations designed and created by us by hand in our Southern California studio. Hand-crafted with meticulous attention to detail, each of our ornaments is one of a kind or made in very small quantities. By using vintage and authentic elements, we're able to create vintage-inspired ornaments in the noble tradition of Victorian craftsmen. We hope that our pieces will find a place in your family's celebrations and traditions to be enjoyed for many years to come.
You can also shop with us online at etsy.com; our username is 32NorthSupplies. In addition to our wide selection of specialty crafting supplies, you'll also find paper and fabric millinery flowers, laces, eyelets and trims, natural seashells, specialty buttons, select vintage treasures, intriguing finds in very limited numbers, and holiday items of course!
Don't hesitate to contact us if you have any questions! You can contact us using the contact form 24 hours a day, 7 days a week. One of our representatives will respond to your inquiry within 24 hours of receipt of your message.