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Terms & Conditions

32 Degrees North Terms of Sale, Customer Service, and Privacy Policy

Ordering & Payment:


Ordering: You can order on-line at vintage-ornaments.com 24 hours a day, 7 days a week. An e-mail notification will be sent to the email address you provide to confirm the receipt of your order.  All orders must be placed through our secure website.


Methods of Payment: We accept credit card payment by Visa, Mastercard, American Express and Discover as well as payment by  Paypal for on-line orders. Please note that our credit card processor requires that you provide your name exactly as it appears on you card as well as the zip code of your billing address.


State Sales Tax: Sales tax of 7.75% is automatically applied to all orders delivered within the state of California.


Price and Availability: Prices and product availability are subject to change without notice.


Shipping Information:


Shipping cost is calculated based on order weight and destination.  You will be shown shipping rates during checkout before you confirm your order.  Shipping within the USA will ship via USPS First Class or Priority Mail.  Orders destined for locations outside the USA will ship via USPS First Class International.


Shipping to Multiple Addresses: Orders shipped to multiple addresses are charged the standard shipping charge for each address.


Was your order damaged during shipping? Save the damaged outer carton and contents, exactly as received. Please notify us by email within one week of receipt of the damaged merchandise for further instructions.  Please note that we may request photos of the damaged item/s and packaging in order to facilitate an insurance claim.


Contact Us:


By E-mail: You can contact us by e-mail 24 hours a day, 7 days a week. One of our representatives will respond to your inquiry within 24 hours of receipt of your message, Monday - Friday during normal business hours.  Messages received on Saturdays, Sundays, or holidays will be answered on the following business day.  You can also get in touch with us through the contact form on this website located at this link: Contact Us


E-mail address: customerservice@vintage-ornaments.com


Discount Codes, Sales and Promotions;

Newsletter sign up: Sign up for our newsletter and receive a discount code for 10% off your first order by entering your email in the popup prompt.  This offer applies to new subscribers and the code is automatically emailed to the address you enter at sign up; this offer is good for one use per customer.  Code must be used at time of ordering; we are not able to make adjustments to orders or past purchases. Please note that only one coupon code may be used at a time.  


International Orders:


32 Degrees North ships orders worldwide. Please note that our website displays prices in US$ and collects payment  in US$.  We accept payment by Visa, MasterCard, Discover and American Express credit cards and Paypal. The exchange rate is determined by our credit card processor on the day your order is charged.  Plese be aware that your credit card company may carry service charges for foreign purchases. Please do not send cash or international money orders.


International buyers should be aware of the laws of their own country and should be prepared to deal with any and all customs-related fees and charges. Taxes, duties, VAT and any other levies assessed are the sole responsibility of the buyer.


International orders are shipped via United States Postal Service.  Tracking to your country may not be available past package movement within the US.  Customs clearance time frames differ by country and can sometimes take 1-3 weeks.  Please note that we are not able to influence the speed with which your package is delivered.  Once your package is handed off to the delivery company, handling and delivery time is in their control.


If you have any questions, please e-mail us at: customerservice@vintage-ornaments.com


Returns:


Return Policy:


If you would like to make a return, PLEASE CONTACT US FIRST for instructions.


We accept returns within 15 days of receipt of your order for items in unopened, unused, original, re-sellable condition, with any associated packaging. Please note that WE DO NOT ACCEPT RETURNS FOR CUT TRIMS OR YARDAGE.


If making a return, please note the following:


-- Original shipping costs are non-refundable.

-- Customer pays for return shipping.

-- Refunds are issued in the form of original payment (minus original shipping).

-- All merchandise must be returned in original condition.

-- All sales are final on trims and cut yardage.


• Please package your return carefully with appropriate packaging and protection. Items must be received in original, re-sellable condition.


• While not required, it is best to send the package with a tracking number so you'll have confirmation that your package has arrived. 


• We also recommend sending the return package insured as we cannot be held responsible for or issue refunds for lost or damaged returns.


• Items that have been out of our possession past our return window are no longer considered original condition, as we have had no control over their handling or storage.  We do not accept returns for items that are not original quality. 


• We do not "buy back" items that are left over from your project, event or celebration.  Our return window is 15 days from receipt of your order, as shown by the tracking number.


• You will be refunded the original purchase price of the item(s) and any applicable taxes less shipping.  Original shipping costs are not refundable.  The buyer is also responsible for return shipping except in cases where we have made an error (i.e., sent you the wrong item).


• Refunds may take up to 14 business days after we've received the return.


 Please note that a 20% restocking fee may be incurred on some returns at our discretion.



Exchanges:


We do not offer exchanges. If you would like to get something else, please place a new order for the different item/s.    


Color Matching:


Please note that we make every effort to photograph and describe items accurately. Because each computer screen displays colors slightly differently, we can't be responsible for variations in your monitor color or how your computer displays items. If color matching is an issue, please contact us before ordering.


We use antique and vintage elements to achieve a vintage look, so natural age, patina, and wear are normal. We also use elements designed to develop natural age and patina over time.



Hazards to Small Children:


Please be advised that ornaments and decorations sold through this website are NOT intended for small children. Vintage-ornaments.com sells items that are made of glass and small pieces. These, among several other materials, can be potentially hazardous to small children. Children under the age of 13 should be supervised whenever handling 32 Degrees North products.


Privacy & Security:


At 32 Degrees North privacy is of the utmost importance. We have procedures to ensure that your personal information is handled in a safe, secure and responsible manner. Any personal information offered to vintage-ornaments.com will not be sold, shared or rented to any third party/ies.


You can visit vintage-ornaments.com and browse throughout our site without disclosing any of your personal data. We use the personally identifiable information which you provide to us solely for the purpose of processing orders, responding to inquiries and requests, and communicating order updates with you.


We never see your full credit card number and are not able to add items to your order.  If you'd like to get additional items, please place a new order.


Your e-mail address is kept strictly confidential and is used solely to inform you of the status of your order, in response to an inquiry, or for communications regarding our items.


Important Notice:


The policies defined in this statement apply to the services and information exchanged in association with 32 Degrees North (domain: www.vintage-ornaments.com). By purchasing merchandise through this website you agree to be bound by all of the terms and conditions described in the above statements. This policy is part of and subject to the 32 Degrees North Terms of Sale.